Cart (0) 0

Privacy Policy

 

CHANGES TO THIS POLICY

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time. You should consult this Privacy Policy regularly for any changes.

 

INFORMATION WE COLLECT

Information you provide

 

We collect and maintain information that you may provide to us such as when you enter any information on our website or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means. This information may include your name, residential and/or business address, shipping address, billing address, credit card information, telephone number(s), email address and other information you choose to provide. For example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content on our site (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our site; when you post information about us on social networking sites, we may collect such information; when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also may collect information about your pet(s), including name, breed, gender, birthdate, veterinary information and other.

Information Collected Through Social Media Services. You may be able to access the site through third-party social media platforms (such as Facebook etc). If you log on to the site through a Social Media Service, you give us permission to access, store and use any information that you permit the applicable Social Media Service to share with us in accordance with your privacy settings with the applicable Social Media Service.

We may also place tags and other data collection mechanisms on the site from Social Media Services through which they can collect information about the usage of our site and their services across multiple devices (such as your smartphone and your computer) for use by both us and such Social Media Service. For example, they can analyze if a user who saw an ad on their smartphone later makes a purchase on the site through their computer.

We are not responsible or liable for the privacy practices or content of the applicable Social Media Service. We encourage you to review, and if necessary, adjust, your privacy settings with the applicable Social Media Service before logging in to the site using the applicable Social Media Service. Information that we receive from Social Media Services is stored and use by us in accordance with this Privacy Policy.

USE OF COOKIES

As with most websites, we use cookies, web beacons, and other online information-gathering tools in connection with our site. These tools are intended to make our site easier to use by, among other things, saving your preferences for you. A cookie is a small file stored by your internet browser on your computer. We may use either a "session cookie" and/or a "persistent cookie". A "session cookie" stores temporary information that is erased when you close your web browser or turn off your computer. A "persistent cookie" enables our site to recognize you when you return to it and remains stored on your computer until you delete it. We may also use cookies to deliver content tailored to your interests. We do not have access to or control over web beacons or cookies may be used by our third party service providers.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer.

 

ANALYTICS

We may use third party analytics services to help analyze how users use the site. Analytics services use cookies to collect information such as how often users use the site and what features they use in the site and what products they view on the site. We use this information to improve the site and to market and promote our site and products to you on third party sites. The analytics services' ability to use and share information collected by them is restricted by their terms of use and privacy policy, which you should refer to for more information about how these entities use this information, and how you can opt-out of their use of such information. You may find the privacy policy of our third party provider here: http://www.criteo.com/privacy.

MOBILE LOCATION

If you access the site through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

INTEREST-BASED ADVERTISING

Data may be collected on this site in order to deliver you targeted advertising on other websites and services. Such data may be collected directly by third parties, and we may share additional information with such third parties in order to improve these targeted advertising campaigns.

 

HOW WE USE YOUR INFORMATION

Belovedpets.com does not rent, trade, sell or disclose your information to unrelated third parties, except as set forth in this Privacy Policy. We do use, process and disclose your information to:

 

  • fulfill and manage orders, payments, and returns;
  • validate pet prescriptions;
  • send you promotional marketing materials or marketing messages about products or services by Belovedpets.com that we believe may be of interest to you;
  • match it with other public and private data sources in order to enhance our records, such as appending additional information to your profile, or engaging in advertising;
  • place ads on third party websites relating to our products and services that may be of interest to you;
  • administer sweepstakes and contests;
  • notify you of any products you have purchased that are subject to recall;
  • customize, analyze, adjust and improve our site to meet your needs;
  • prevent fraud and other prohibited or illegal activities; and
  • comply with potential requests of law enforcement agencies

 

If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and/or services.

WHAT INFORMATION WE DISCLOSE

Third-Party Service Providers. We may disclose the information collected about you to our third party contractors and partners in connection with their performing services or other activities in support of the site and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may fulfill orders, deliver packages, send postal mail and/or e-mail, analyze data, provide marketing research and assistance, process credit card payments, and provide customer service. These contractors and partners are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for Belovedpets.com

Business Transfer. We may disclose, transfer, or assign to our affiliates or to one or more third parties the information collected about you as part of a merger, acquisition or other sale or transfer of any of the assets or business of Belovedpets.com. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may transfer your data to a successor or to a third party that purchases our assets arising from such circumstances. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.

Prescription Verification. We may disclose your information to certain third parties, such as product suppliers and veterinary offices, in order to validate prescriptions for certain products purchased on the site.

PROTECTION OF PERSONAL INFORMATION

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the site (including the software, applications and services provided on the site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you wish you receive. Please understand, however, that it is possible for third parties to access information despite our efforts. For this reason, we do not guarantee that your use of the site and/or information provided by you will be private or secure. By using our services, you assume this risk.

INFORMATION FROM CHILDREN

This site is not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child's parent or guardian, we will use all reasonable efforts to delete such information.

THIRD PARTY WEBSITES

As a convenience to our visitors, this site may contain links to a number of websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. Belovedpets.com is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our site.

HOW TO UPDATE INFORMATION

You may correct or update information collected about you through our site by contacting us at the email address noted at the end of this Privacy Policy below, or by editing your information and preferences on the "Your Account" and "Profile and Password" pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.